Company Policy | MachineTrain

MachineTrain ("us", "we", or "our") operates the https://www.machinetrain.com website (the "Service") and mobile applications developed by us. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.ailabtools.com.

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Contact details, such as your name and email address;
Account login credentials, such as passwords;
Content that you upload and share or store in your account;
Payment information, such as your payment account;
Information that you communicate to us, such as questions or information you send to customer support;
Data that you provide to us as part of interacting with the Service, such as your process records.

Usage Data

We may also collect information about how the Service is accessed and used ("Usage Data") to improve our service. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Use of Data

MachineTrain uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

MachineTrain will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Storage Strategy for Uploaded Files (with Mobile Apps)

Secure Storage: Files uploaded by users are stored on securely validated physical devices or trusted cloud service providers. These files are encrypted to ensure the security of your data.
Protection Measures: We take all reasonable measures to safeguard your uploaded files from unauthorized access, use, or disclosure.
Retention Period: All uploaded files are retained for a maximum of 24 hours. After this period, they are automatically deleted from our servers. We retain your files only when necessary to ensure smooth access and use of our service.
Deletion Policy: Once the retention period expires, we ensure that the files are completely deleted from our systems to protect your privacy and data security.
Non-Disclosure: We do not share, sell, or otherwise disclose your uploaded files to any third parties unless required by law or with your explicit authorization.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may use third-party Service Providers to monitor and analyze the use of our Service.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us and we will reply to your message as soon as possible.